Our goal here at Pins & Bones is to satisfy our customers by providing great and high quality items with each purchase. We offer exchange(s), a refund, or store credit, as outlined in this policy when applicable. Please note that all returned items must be in their original condition. If we sent you the wrong item or if the item is defective, please contact our team so that we may be of further service.
Please indicate in your email what you are returning and the reason for the return. Specify if you would like to return your item(s) for an exchange, refund, or store credit. Include your name, email address, and order number, along with the items that you’re returning. You are responsible for the shipping and handling fees associated with your return.
We do not accept items that have been previously worn or washed. Or have been damaged by a customer.
Is there a time limit on returns?
Generally, we accept returns within 15 days after purchase.
Is there a return fee?
As of January, 2014. We now charge a restocking fee for items that are refunded. This is deducted from the customers total refund. This does not apply to items that are wrongfully shipped from us, exchanges, or store credit.
Do you accept returns without a receipt?
Yes we do. We have a copy of the original purchase order.
Do you cover shipping fees?
Unfortunately no. The customer is solemnly responsible for shipping cost due to returns.
I like some of the free goodies that came with my item, am I required to return those as well?
Absolutely not. Those are yours to keep.
I received the wrong item… but I think it’s rad! Can you give me a discount towards a new purchase?
I just contacted you. Now what?
We will respond to your message as quickly as possible. We will supply detailed instructions on what to do next within the context of that message.
My question isn’t answered here. How do I contact Pins And Bones?
You can contact us here.
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Privacy Contact Information
We reserve the right to make changes to this policy. Any changes to this policy will be posted.